Privacy Policy

1. Who We Are

ANP Elyte Care Services ("we", "us", "our") is a home care provider based in Derby, providing companionship, visiting care, domestic support, and community support services across Derby and Derbyshire. Our registered business address is in Derby, England.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at info@anpelytecareservices.co.uk or call us on 07446 123175.

2. What Information We Collect

We may collect the following types of personal information:

• Contact details – your name, phone number, email address, and postal address.
• Enquiry information – details you provide when submitting an enquiry or contact form, including care needs and preferences.
• Job application information – your CV, employment history, qualifications, and references when applying for a role.
• Technical data – IP address, browser type, and pages visited, collected automatically when you use our website.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide information about our services.
• Process and assess job applications.
• Arrange and deliver care services where agreed.
• Comply with our legal and regulatory obligations.
• Improve our website and services.

4. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Legitimate interests – to respond to enquiries and manage our business operations.
• Contractual necessity – to fulfil a care or employment agreement.
• Legal obligation – to comply with applicable laws and regulations.
• Consent – where you have given us explicit consent to contact you.

5. How We Share Your Information

We do not sell or rent your personal data to third parties. We may share your information with:

• Our staff and carers, where necessary to deliver your care.
• Regulatory bodies (such as the Care Quality Commission) where required by law.
• IT and software service providers who help us operate our website and business systems, under strict data processing agreements.

6. How Long We Keep Your Data

We retain personal data only for as long as necessary for the purposes it was collected, or as required by law. Enquiry data is typically retained for up to 12 months. Care records and employment records are retained in line with legal requirements.

7. Your Rights

Under UK GDPR, you have the right to:

To exercise any of these rights, please contact us at info@anpelytecareservices.co.uk. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

• Access – request a copy of the personal data we hold about you.
• Rectification – ask us to correct inaccurate or incomplete data.
• Erasure – request deletion of your data where there is no lawful reason to retain it.
• Restriction – ask us to restrict how we use your data.
• Portability – receive your data in a structured, machine-readable format.
• Object – object to processing based on legitimate interests.
• Withdraw consent – where processing is based on consent, you may withdraw it at any time.

8. Cookies

Our website may use cookies to improve your browsing experience. Cookies are small text files stored on your device. You can control cookie settings through your browser. We do not use cookies for advertising or tracking purposes beyond basic website analytics.

9. Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions or concerns about this privacy policy, please get in touch: